Terms and Conditions 8bet — Complete Platform Usage Guide

1Definitions & Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings stated below, unless the context requires otherwise:

• "Platform" refers to the 8bet website, official mobile app, and all digital services provided under the 8bet brand.
• "Account" refers to a registered user account on the 8bet platform, including all associated information, credit balance, and transaction records.
• "Credit" refers to the available cash balance in your 8bet account for use in any game or betting activity.
• "Bonus" refers to any added value, free spins, cashback, or other promotional benefits granted by 8bet to users.
• "Rollover" or "Conversion Terms" refers to the total wagering amount that must be reached before a bonus is eligible to be withdrawn as cash.
• "KYC" or "Know Your Customer" refers to the identity verification process implemented by 8bet as part of the platform's compliance and security procedures.

Section headings in this document are for reference purposes only and do not affect the interpretation of the terms stated therein.

2User Eligibility

Use of the 8bet platform is restricted to individuals who meet all of the following eligibility criteria:

• At least 18 years old on the date of registration and onwards.
• Not subject to any legal restrictions, court orders, or government regulations prohibiting participation in online wagering activities.
• Registering and using the platform under your own name, not on behalf of another individual or business entity.
• Not previously listed in any self-exclusion program or blacklisted by any recognized gambling platform.

8bet reserves the right to request proof of age and identity at any time. Accounts found to not meet eligibility requirements will be suspended immediately, and any credit balance linked to identity fraud may be confiscated.

3Account Registration

Each user is only permitted to hold one active account on the 8bet platform. Ownership of multiple accounts by the same individual — whether using a different name, email address, phone number, or any other information — is strictly prohibited and may result in permanent termination of all associated accounts.

During the registration process, you are required to provide truthful, accurate, and current information, including:

• Full name as it appears on your official identification document
• An active and reachable email address
• A valid mobile phone number registered in your name
• Exact date of birth for age verification

The KYC (identity verification) process will be carried out prior to your first withdrawal being processed. Required documents may include a copy of your identification card, passport, or other supporting documents. This process is part of 8bet's commitment to security and fraud prevention.

You are solely responsible for maintaining the confidentiality of your account password. If you suspect that your account has been accessed without authorisation, please contact the 8bet support team immediately.

4Deposit & Withdrawal

8bet supports a variety of payment methods suited for users in Malaysia, including local online banking, recognised e-wallets, and Visa and Mastercard debit or credit cards. All financial transactions are processed through secure channels with active SSL encryption.

Deposit requirements:

• The minimum deposit amount is as specified on the platform's deposit page and is subject to change from time to time.
• Deposits must be made using a payment method registered under the same name as your 8bet account.
• 8bet reserves the right to request proof of ownership of the payment method before processing any deposit or withdrawal.

Withdrawal requirements:

• Withdrawals will only be processed to a bank account or e-wallet registered under the same name as your 8bet account.
• The KYC process must be fully completed before your first withdrawal can be processed.
• 8bet does not bear any transfer fees charged by banks or third-party payment providers.
• Withdrawal processing times depend on the chosen method; however, 8bet endeavours to process all valid withdrawal requests as quickly as possible.

Any attempt to deposit or withdraw funds through unauthorized third-party methods will be declined, and the relevant account may be temporarily blocked pending investigation.

5Bonus & Promotions

8bet offers a variety of bonuses and promotions from time to time as part of our member rewards program. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

General terms applicable to all 8bet bonuses include:

• Each bonus carries a rollover requirement that must be met before the bonus balance is eligible for cash withdrawal. Rollover requirements vary by bonus type and will be clearly stated in each offer.
• Bonuses may only be claimed once per user, household, IP address, or device, unless otherwise stated in the relevant promotional terms.
• 8bet reserves the right to cancel any bonus and related winnings if there is evidence that the bonus was claimed through dishonest or fraudulent means.
• Bonuses are non-transferable to other users and have no cash value outside the 8bet platform.
• Any discrepancy or uncertainty relating to bonus terms will be resolved at 8bet's sole discretion, and our decision is final.

Players are encouraged to read the terms of each promotion carefully before claiming any bonus. The 8bet support team is available to clarify any questions regarding bonus terms.

6Game Rules

All games available on the 8bet platform, including slot games, live casino, sports betting, and fish shooting games, have their own rules that every player must comply with.

• The outcome of each game is determined by a certified and independent Random Number Generator (RNG), ensuring every round is fair and cannot be manipulated.
• Game results are final once displayed on screen. Any dispute relating to a game result must be submitted within 7 days of the date it occurred.
• In the event of a technical failure or system disruption during a game session, 8bet reserves the right to void the affected round and return the original bet to the player.
• The RTP (Return to Player) value for each game is available for review in its respective game information section.
• Players are not permitted to use any automated software, bots, or other methods to influence game outcomes.

8bet partners with internationally certified game providers to ensure every game offered meets the fairness and safety standards set by industry regulators.

7Prohibited Conduct

The following activities are strictly prohibited on the 8bet platform and may result in immediate account termination, balance confiscation, and legal action where applicable:

• Registering more than one account or using a false identity during registration
• Using third-party software, bots, automated scripts, or other technical means to gain an unfair advantage in games
• Manipulating or attempting to manipulate the payment system, including unauthorized credit card chargebacks after winning or losing a bet
• Communicating with other players to collude dishonestly in multiplayer games
• Spreading false information, defamatory content, or harmful material through 8bet platform communication channels
• Using the 8bet platform for any money laundering or illegal activity financing
• Selling, transferring, or pledging your 8bet account to another party

8bet employs a continuous monitoring system to detect any suspicious activity. Players suspected of involvement in any of the above activities may be required to undergo additional review before any financial transactions are processed.

8Account Termination

An 8bet account may be terminated in two ways:

Voluntary termination by the player: You may close your account at any time by contacting the 8bet customer support team. Any valid credit balance will be returned to you once the KYC process is completed and no relevant terms violations are found.

Termination by 8bet: We reserve the right to suspend or terminate your account without prior notice if:

• You have violated any of the terms and conditions set out in this document
• We suspect your account is involved in fraud, money laundering, or other illegal activities
• The information you provided during registration or KYC was found to be inaccurate or misleading
• You have requested to be included in the platform's self-exclusion programme

In cases of termination due to a terms violation, 8bet reserves the right to forfeit any bonus balance with unfulfilled rollover requirements and withhold balances linked to fraudulent activity pending the completion of an investigation.

9Liability Limits

8bet provides this platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly and securely, there are limits to the liability we can bear:

• 8bet will not be held liable for any financial losses incurred as a result of betting decisions made by players.
• We accept no liability for any service disruptions, technical delays, or system failures beyond our control, including third-party interference or internet outages.
• 8bet is not liable for any indirect, incidental, or consequential loss or damage that may arise from the use of our platform.
• Players are fully responsible for ensuring that their use of the 8bet platform is lawful in the country or region where they reside.

8bet's maximum total liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the relevant claim.

10Responsible Gaming

8bet is fully committed to the principles of responsible gaming. We believe that betting should remain a fun and controlled entertainment activity, not a source of financial or emotional stress.

The 8bet platform provides the following self-control tools, available to any player at any time:

• Daily, weekly, and monthly deposit limits that can be set and adjusted through account settings
• Session time limits to manage the duration of gaming sessions
• A temporary "break" feature that allows players to pause gaming activity for a set period
• A full self-exclusion option for players who feel they need a longer break

If you or someone you know is showing signs of a gambling problem, please contact the 8bet support team or visit the Responsible Gaming us for more information and available support resources.

11Privacy Policy

The collection, use, and protection of your personal information is governed by the 8bet Privacy Policy, which forms part of these platform terms of use. By using the 8bet platform, you agree to the data processing practices outlined in our Privacy Policy.

In brief, 8bet collects your personal information for the following purposes:

• Identity verification and KYC compliance
• Secure processing of financial transactions
• Improving user experience and personalizing the platform
• Account-related communications, promotions, and platform updates
• Fraud detection and prevention of illegal activities

8bet will not sell or rent your personal information to third parties for marketing purposes without your explicit consent. For full details on how we handle your data, please read Privacy Policy us.

12Terms Amendment

8bet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes take effect immediately upon being posted on the platform, unless a different effective date is explicitly stated.

For amendments involving significant changes to user rights or obligations, 8bet will endeavour to provide advance notice via:

• In-account notifications on the platform
• Email to the address registered in your account
• Announcements posted on the platform's home page

Continued use of the 8bet platform following any amendment to these terms constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and close your account.

These Terms and Conditions are governed by applicable law, and any disputes arising from them will be resolved through procedures established by 8bet.