Privacy Policy 8bet — Player Personal Data Protection

1Information We Collect

To provide you with a secure, seamless, and personalised experience, 8bet collects several categories of personal information as follows:

Information you provide directly:

• Full name as it appears on your official identification document
• Active email address and mobile phone number
• Date of birth for age verification purposes
• Current residential address
• Bank account details and payment methods used
• Copy of identity document (national ID or passport) during the KYC process

Information collected automatically:

• IP address and geographic location data derived from it
• Device type, operating system, and browser version used
• Platform activity log records, including date, time, and session duration
• Game history, deposit and withdrawal transactions
• Cookie data and similar tracking technologies

All information collected is for specific purposes, and we do not collect data beyond what is necessary for the operation of the 8bet platform.

2How We Use Your Data

The personal information we collect is used solely for lawful and transparent purposes. The table below outlines the primary uses of your data on the 8bet platform:

We will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

3Sharing Information with Third Parties

8bet does not sell or disclose your personal information to third parties arbitrarily. However, there are specific situations where sharing information is necessary to ensure the platform operates properly and securely:

• Payment providers: Transaction information is shared with accredited payment service providers solely to securely process your deposits and withdrawals.
• Technical service providers: Companies that assist us in operating the platform infrastructure, including server hosting, cybersecurity, and analytics, may have limited access to certain data within the scope of their duties only.
• Regulatory authority: Where required by law or by direction of a competent authority, we may be obligated to disclose certain information to the relevant government agencies or regulatory bodies.
• Fraud prevention: In cases of suspected fraud or money laundering, relevant information may be shared with law enforcement agencies in accordance with established procedures.

All third parties we work with are bound by strict confidentiality agreements and data protection obligations. We ensure that only necessary information is shared and only for defined purposes.

4Data Security

The security of your personal data is 8bet's absolute priority. We implement a range of technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Key security measures we employ include:

• Data encryption using 256-bit SSL/TLS protocol for all communications between users and our servers
• Passwords are stored in hashed form using a strong cryptographic algorithm — we do not store passwords in plain text
• Two-factor authentication (2FA) is available for all 8bet accounts as an additional layer of security
• Continuous security monitoring 24 hours a day, 7 days a week to detect and respond to any threats
• Regular security audits conducted by internal teams and independent security experts
• Strict internal access controls — only authorized staff may access sensitive player data

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of any data breach affecting your personal information, we will notify you promptly in accordance with established procedures.

5Cookies & Tracking Technologies

The 8bet platform uses cookies and similar tracking technologies to enhance your experience and understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting the platform's primary functionality.
• Performance Cookies: Collects information about how you use the platform — pages visited, links clicked, and any errors encountered. This data helps us continuously improve the platform.
• Functional Cookies: Stores your preferences such as language, display settings, and other details that make your experience more personalized.
• Analytics Cookies: Helps us understand overall usage patterns to make data-driven decisions in product improvement.

You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect your experience on the 8bet platform.

6Data Storage & Retention

8bet retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

• Active account data: Retained for the entire duration your account remains active on the 8bet platform.
• Financial transaction records: Retained for a minimum of 5 years after each transaction, in line with anti-money laundering legal requirements.
• KYC Data: Retained for the period prescribed by applicable compliance regulations, typically no less than 5 years after the business relationship ends.
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
• Terminated account data: Following account closure, your personal data will be retained for the minimum period required by law before being securely deleted.

Once the retention period expires, your data will be permanently deleted or fully anonymised so that it can no longer be associated with you.

7Your Rights

As an 8bet platform user, you have the following rights regarding your personal data. We respect each of these rights and provide easy channels for you to exercise them:

To exercise any of the above rights, please contact our data protection team via live chat on the platform or our support email. We will respond within 30 business days from the date your request is received.

8Children's Data

The 8bet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from anyone under the age of 18.

If we determine that personal data has been collected from an individual under the age of majority without valid age verification, we will immediately take the following steps:

• Suspending the account in question for immediate investigation
• Removing all personal data associated with that individual from our systems
• Returning any related credit balances to the original payment method in accordance with established procedures

If you believe a minor has registered on the 8bet platform, please contact our support team immediately so that appropriate action can be taken without delay.

9Third-Party Links

The 8bet platform may contain links or references to third-party services, including game providers, payment providers, and service partners. Please note that this Privacy Policy applies solely to the 8bet platform.

Each third-party service has its own privacy policy governing how they collect and use data. 8bet is not responsible for the privacy practices of any third party, and we encourage you to read the relevant privacy policy before providing any personal information to them.

Game providers integrated within the 8bet platform have undergone a vetting process, and only those that comply with our established security and privacy standards are permitted to operate within our platform ecosystem.

10Privacy Policy Amendment

8bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will take effect as soon as the updated Privacy Policy is published on this page.

For amendments involving significant changes to how we use your personal data, we will provide advance notice via:

• In-account notifications when you log in to the platform
• Email to the address registered in your account
• Clear notice displayed on the platform's home page

We encourage you to review this page periodically to ensure you are always aware of how we protect your personal information. The "Last Updated" date at the top of this page will always reflect the latest version of this policy.

11Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the 8bet data protection team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the 8bet platform — the fastest way to get an immediate response.
• Support Email: [email protected] — for enquiries requiring detailed explanation or written documentation.
• FAQ Page: Visit the page FAQ us for answers to the most frequently asked questions about privacy and account security.

We aim to respond to all privacy-related inquiries within 3 business days. For more complex requests such as data access or account deletion, our response period is up to 30 business days from the date a complete request is received.

Your satisfaction and trust are our top priority. We value every piece of feedback that helps us improve data protection practices on the 8bet platform.